Service Terms and Conditions

These service terms and conditions set out the basis on which services are provided to customers in the UK. By making a booking, placing an order, or accepting a quote, you agree to be bound by these terms. They are designed to create clarity on the booking process, payment expectations, cancellation rules, liability limits, waste handling obligations, and the law that applies to the agreement. Please read them carefully before proceeding with any service request.

These terms apply to a wide range of UK service terms and may be used alongside a separate written estimate, job specification, or service confirmation. If any part of a written quote, schedule, or order form conflicts with these terms, the written document will apply only to the extent of that specific conflict. All other provisions in these conditions remain in force. The intention is to keep the agreement fair, practical, and easy to understand for both parties.

In these terms, references to “we”, “us”, or “our” mean the service provider, and references to “you” or “your” mean the customer, client, or authorised representative placing the booking. A “service” means any work, labour, appointment, collection, maintenance, inspection, delivery, or related activity supplied under the agreement. Unless the context requires otherwise, words in the singular include the plural and vice versa. Headings are included for convenience only and do not affect interpretation.

Booking process begins when you submit a request, accept a quotation, or confirm an appointment through the available ordering channel. A booking is only considered accepted once we have confirmed it in writing, electronically, or by another clear form of acknowledgement. We may ask for additional information before confirming a booking, including site access details, service requirements, preferred times, or special handling instructions. This helps ensure that the service can be delivered safely, efficiently, and in line with the agreed scope.

You are responsible for making sure that all details provided during the booking process are accurate and complete. If information changes after the booking is made, you must notify us promptly so we can review whether the appointment, price, or resources need to be adjusted. We may refuse, suspend, or amend a booking where the information supplied is incorrect, incomplete, or inconsistent with the service requested. Any estimate provided before confirmation is not a guarantee unless it is expressly stated to be fixed.

We reserve the right to set minimum notice periods, operating hours, access requirements, and capacity limits for any service booking. Where a service depends on attendance at a property, site, or collection point, you must ensure that access is available at the agreed time. If we are unable to carry out the service because of blocked access, missing information, unsafe conditions, or the absence of an authorised person, the booking may be treated as cancelled or partially fulfilled, and reasonable charges may still apply.

Payments must be made in accordance with the price, payment method, and timetable stated in the quotation, invoice, or booking confirmation. Unless otherwise agreed in writing, prices are exclusive of any additional sums arising from unexpected delays, changes in scope, extra labour, travel, materials, specialist equipment, disposal fees, or other circumstances outside the original service description. Payment may be required in advance, on completion, or in instalments depending on the nature of the service.

We may require a deposit or full prepayment before allocating resources or confirming a date. Any deposit is normally applied toward the total service charge and may be non-refundable where work has been reserved, preparatory costs have been incurred, or the customer cancels outside the permitted cancellation period. If a payment is not received on time, we may pause performance, withhold delivery, or cancel the booking without liability for any resulting delay. You remain responsible for all unpaid amounts, including any lawful recovery costs.

Where payment is overdue, we may charge interest and reasonable administrative fees to the extent permitted by law. We may also suspend any ongoing or future service agreement until outstanding sums are cleared. If a payment is disputed, you must notify us promptly and provide the reasons for the dispute. Undisputed amounts must still be paid when due. We may correct pricing errors, obvious typographical mistakes, or omissions in a quote before the booking is confirmed, provided the correction is communicated clearly.

Cancellations should be made as soon as possible and, where required, in the form specified in the booking confirmation. If you cancel before the service date, any refund or charge will depend on how much notice was given, whether materials have been ordered, and whether the service provider has already reserved time, labour, or equipment. Where a service is time-sensitive or bespoke, cancellation charges may reflect the preparatory work already completed.

If you wish to reschedule, we will try to accommodate the request, but changes are subject to availability and may involve additional costs. Repeated changes, late cancellations, or failure to provide access may be treated as a customer cancellation. If we cancel a booking for reasons within our control, we will usually offer a refund of amounts paid for the undelivered portion of the service. This does not affect any rights you may have under applicable law in relation to breach, non-performance, or defective service.

We may cancel or postpone a service where performance becomes impracticable, unsafe, unlawful, or otherwise unreasonable. Examples include severe weather, equipment failure, staffing issues, the discovery of hazardous conditions, or the customer’s failure to meet a material obligation. In such cases, we will aim to give reasonable notice and, where appropriate, propose an alternative date. Our responsibility will be limited to rescheduling, refunding any unearned amount, or taking such action as required by law.

Liability is limited to the extent allowed under UK law. Nothing in these service conditions excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, we will not be responsible for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or losses arising from circumstances beyond our reasonable control.

Where we are found liable for a breach of contract, negligence, or other legal duty, our total liability shall not exceed the amount paid or payable for the relevant service, except where a different limit is required by law. We do not accept responsibility for damage caused by inaccurate information supplied by you, hidden defects, unsafe premises, poor access, or failure to follow our reasonable instructions. Any claim must be supported by sufficient evidence and notified within a reasonable time.

You are responsible for protecting your own property, documents, data, and valuables before and during the service, especially where work is carried out on site. If you require special precautions, you must tell us in advance. While we aim to perform services with reasonable care and skill, we cannot guarantee outcomes that depend on third-party actions, environmental conditions, or factors outside our control. Any warranties or representations not set out in these terms are excluded to the fullest extent permitted by law.

Waste regulations apply where the service involves collection, removal, handling, transport, storage, or disposal of waste or discarded materials. You must accurately describe the waste type, quantity, and condition before the booking is confirmed. We may refuse to handle items that are prohibited, hazardous, contaminated, improperly packaged, or otherwise unsuitable for transport or disposal. If the waste does not match the description provided, additional charges, delays, or refusal of service may result.

All waste must be presented in a safe and lawful manner, and you must not mix restricted materials with general waste unless expressly agreed. You are responsible for ensuring that any waste handed over is lawfully owned or authorised for removal. Where required, we may ask you to separate materials, complete declarations, or provide information needed to comply with environmental duties. We reserve the right to decline any item that may create a health, safety, licensing, or compliance issue.

If we collect waste on your behalf, the transfer of responsibility will take effect only when the waste has been accepted in accordance with applicable regulations and the agreed service process. You must not place illegal, explosive, infectious, or environmentally harmful items into any load unless expressly permitted and properly declared. We may record details of waste types, transfer notes, or other compliance information to meet legal requirements. Any customer failure to comply with waste rules may lead to cancellation, extra fees, and liability for resulting losses.

General terms apply to the whole agreement. We may update these terms from time to time to reflect operational, legal, or commercial changes. The version in force at the time of booking will normally apply to that service, unless a later update is required by law or clearly agreed between the parties. If any clause is found invalid or unenforceable, the remaining clauses will continue in effect.

We may assign or subcontract part of the service where necessary, provided that this does not materially reduce the standard of performance. You may not transfer your rights or obligations without our written consent. A failure by either party to enforce a right immediately does not waive that right. These terms, together with the quote or booking confirmation, form the entire agreement between us in relation to the service, replacing prior discussions or representations.

The agreement does not create a partnership, agency, or employment relationship between the parties. Nothing in these terms gives any third party a right to enforce them unless such a right is expressly provided by law. Any notices required under these terms should be given in the manner set out in the booking confirmation or, if none is stated, by a reasonable written method. This ensures a clear and reliable record of important communications.

Governing law and jurisdiction are important for interpreting these service terms and conditions. This agreement is governed by the laws of England and Wales unless the service is supplied under a different legal regime within the UK, in which case the applicable law will be the relevant UK jurisdiction. Any dispute, claim, or matter arising out of or in connection with the agreement shall be handled by the courts with proper jurisdiction under the relevant legal framework.

Nothing in this clause prevents either party from seeking urgent interim relief, injunctive remedies, or other protective measures where necessary. If any dispute arises, the parties should first try to resolve it informally and in good faith using clear written communication and reasonable cooperation. If resolution is not possible, the matter may be pursued through the appropriate legal process. These terms are intended to support a fair, lawful, and predictable service relationship.

By proceeding with a booking or accepting a service confirmation, you acknowledge that you have read, understood, and agreed to these terms. They are written to be practical while still protecting both parties’ interests, and they should be read alongside any applicable consumer rights, contract law, and waste-related obligations. If a service is arranged on behalf of another person or business, you confirm that you have authority to do so and to accept these conditions on their behalf.